Location: Flexible within the US
The DAM (Digital Asset Management) Technical Support Agent provides remote support for our clients. You’ll work with customers who have a varying range of technical knowledge and skills, from vey advanced to very little. Most of the interaction will take place though our ticketing system but phone calls and screen-sharing meeting are occasionally required to resolve issues as efficiently as possible.
NOTE: This is not a generic tech support position. You must have experience with DAM systems.
Job responsibilities include:
- Monitor and respond to support request tickets
- Request information needed to resolve issues
- Follow-up to ensure issue resolution and client satisfaction
- Some remote services and training
Required technical skills:
- Experience providing technical support for DAM systems, preferably Canto Cumulus but applicants with experience with other DAM systems will be considered
- Experience using a support ticketing system like Zendesk or something similar
- Proficiency in the Operating Systems: Windows (server and desktop), Mac OS; some basic understanding of a UNIX-based OS
- Familiarity with standard IT infrastructure such as servers, networks and storage
Other requirements:
- Be a good listener and excellent communicator
- Find satisfaction in problem solving
- Ability to work independently
- Open and willing to learn new things
- Prefers to be self-directed and work with small teams rather than large, rigid organizations
- Confident, positive & professional attitude
Salary
Salary will be commensurate with skills and experience. YOUR RESUME OR COVER LETTER MUST INCLUDE YOUR SALARY REQUIREMENT. Only applicants who provide a salary requirement will be considered.
Modula4 is an equal opportunity employer. We offer a 401(k) with an employer contribution and a generous amount of paid time off.
Please respond with your resume and cover letter here with the subject line “DAM Technical Support Agent.” Modula4 thanks all applicants for their interest but advises that only the most promising candidates will be contacted.
No phone calls. No recruiters.